A lemon is a pretty fruit on the outside - but sour on the inside.
" I bought a watch for $50 last week, but it stopped working yesterday!- It's a lemon!"
What can you do with a lemon? Can you bring it back to the shop? Can you get a new one? Can you get a refund???
Answer: YES you can! because of a new law called the Lemon Law - since Sept 2012 in Singapore.
What is covered?
EVERYTHING - except property (houses) and virtual goods
- everything includes food items (within a reasonable expiry period)
- items bought over the internet and delivered to your house
- secondhand items and display items
How long does the law cover the item?
6 months from date of delivery. That's a loooong time!
What can the buyer demand?
The buyerr can demand the seller to repair, or replace the defective product.
If the seller fails to repair or replace the goods within a reasonable time or without significant inconvenience to buyer, the buyer may ask for a reduction in price or get a refund.
Who pays for the repairs / replacement / discounts/ delivery/ pick-up etc?
Is it the retailer, distributor or manufacturer?
The retailer (seller) will be responsible for the exchange/refund/discounts. The retailer can return faulty goods to his supplier.
If the manufacturer or supplier has separately granted a warranty to the consumer (you) (e.g. under a warranty card), the consumer will continue to have rights against the manufacturer or supplier under that separate warranty.
Are vouchers acceptable for refunds instead of cash?
No. The partial or full refund should be in cash - though you can accept vouchers if you want to.
When is Lemon Law not applicable?
If you break or damage the item yourslef!
If you try to fix the item yourself!
If you simply change your mind and just don't want the item!
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